Guess what!!! I have just sent my very first warning email this morning! I never thought i'll be doing something like this, but i just cant help it. I just cant shut my mouth and not share it...so here's my novel..errr my warning email:
Sent: Aug 18 2006, 10:00 AM
Sent: Aug 18 2006, 10:00 AM
Sigh...I never thought i'll be one of those people who will be writing a warning email to this group. I just read the email regarding Cyber Jin in Lucky Plaza and i really think establishments like that should be given what they deserve. And now..its my turn to warn you guys, fresh from my last night's fury (Aug 16). Please bear with this long email, i just couldnt help sharing every detail of what happened. Here goes...
Last august 9, i accompanied my malaysian friend to buy a laptop in Sim Lim Square, at Active Foto & Electronics, the indians (i pressume they are indians from the way they look and speak) they are quite nice, very friendly and always has a smiling face to all their customers, and after too many deliberations, we were able to get a good deal, Toshiba Satellite L100, free RAM upgrade to 1Gb, free 1Gb thumbdrive, 1 optical mouse, and accdg to them, free OS and free bag (though im not sure if the bag and OS is really included in the package), all those for SGD1320. Compared to the other stores, i really thought we got a good deal. So we paid using NETS then they gave us the receipt. Due to time constraints, we were not able to check everything before we left the store.I just checked the system properties, RAM and HD...but the CD drive/writer and the USB slots were not checked. They assured us that if there is something wrong with the laptop, we can return it for replacement as long as its within 7 days from date of purchase. Then the guy who assisted us with the sale asked us, 'do u need the box?why dont u just put the laptop in the bag and just leave the box here?' Well...i thought, yeah, why bother with the box? i mean, if there is something wrong with the laptop, we can still ask for a replacement..with or without the box..so thats what we did, we left the box (one more thing we didnt do, we forgot to check the serial number of the laptop with the SN in the box, maybe because we trusted them too easily) and then we left the store. My friend was not able to test the laptop immediately because she's scheduled to go on a trip and when she got back 2 days ago, we tried to use the laptop. Everything was ok except for the CD drive...it could read DVD, but not a CD. We tried all types of CD, data CD, movie, music but nothing happened. I called up my two friends, who knows a lot about laptops and hardware but they also couldnt tell me whats the problem, though obviously, they tell me there's something wrong with the hardware. So they advised us to return the laptop and ask for a replacement. Thats what we did (on the 7th day after we bought the laptop) , we went back to the store and looked for the sales staff who sold the unit to us. He said that there's no problem that they can fix it right away because they have a 'Toshiba' expert, not wanting to start any argument, we just followed the 'expert' guy and he brought us to their other store. After checking and trying lots of CDs, he too couldnt find a way to fix it...then he told us that we should bring it to Toshiba Service Center. I told them "No, thats not what we have agreed, you told us that we can ask for a replacement if there is something wrong with the laptop" then after that, came 3 indians...all speaking in their @#$@#$% language...then the expert guy left, told us to wait, then after waiting for 10 minutes, another indian came, then tried to fix the laptop again. Then he gave up trying. I was getting too impatient so i asked them, i cant wait for too long for them to fix it..i just want it to be replaced. Then they tell me, '"We can fix it for you, but if i open and do something with the laptop, the warranty will be voided" Whoa!!! that really made me mad! I told them that is not what i want. Its not my fault that the laptop is not functioning properly, i paid the correct price, i deserve to get a good quality product.We did not buy a brand new laptop just to bring it to service center after a few days. Then when they saw me starting to lose my temper, they tried to come up with lame excuses. First, they asked me, if i brought the box with me, i said no, because i left it at their store, then the guy said then they wouldnt be able to replace the laptop without the box. I told them the box has nothing to do with the replacement. That they're using a very lame excuse. And i told him that when i left the box, the sales staff told me i could ask for a replacement knowing that the box is with them. And you know what his next excuse was? He tells me that the sales guy is new and that he doesnt know the policy. Well?? Thats not my problem anymore. I started to raise my voice. They're making me feel like they could get away with this. But of course i didnt let them. I told him i dont care if he's new i dont care if he doesnt know anything, he works for the store, he speaks in behalf of the store. So whatever he says, it becomes the responsibility of the store management. Then he tells me, they only replace laptops if there is something wrong with the software, definitely no replacement if its the hardware that has problems. This guy is really getting into my nerves!!! Then he tells me, we leave the laptop with them then they'll be the one to send it to toshiba service center. I told them "NO! i want a new laptop. i want a replacement or you refund the money back to me." Thats when the cashier started talking in their ^%%$#$%#$ language again, (how i wish SG would require the english language in the stores esp in Sim Lim) then, they had a small meeting. Then the guy told me, that they've decided to replace the laptop but they need to check their stock first and that we come back 2 days after..being so tired and mad and all, i told them "ok, but i want it to be written and signed by you and the manager assuring us that you'll replace the unit 2 days after"..and you know what he wrote "I am Rejas. I will call you tomorrow 17/08/06 and inform you about the stock and solution of it." I was not satisfied with what he wrote..it doesnt imply any assurance of a replacement, so i asked for the manager or the store owner. They told me the owner is not there. Then i asked the cashier to sign also so i have another witness. Then the bitchy girl wouldnt want to sign. She was so mad at me telling me that why would she sign? That its her right not to sign. I told her if they are doing nothing wrong, why should she be afraid of signing? Then she started speaking that #$%#%$$ language again!!! Sigh...it is then i decided that it is really useless to talk to these people,so we left the store and we went back to their first store that we went to...i saw a big frame inside the store with a picture of an indian guy together with the SG president..and its the same guy behind the counter...i pressumed he was the store owner...so i explained everything to him. Then he tells me, "ok come back here after 1 hour and we'll replace the laptop". I told them not to open the box not until i get back. I want to see the sealed box. and thats it! After 1 hour, we came back and still no laptop. Then one indian told us that the supplier is on its way, would be coming from Bedok. We've waited long enough (its almost 9PM by that time), so whats the diff if we wait some more. Then after 20 min, the store owner came back. He brought us to the 2nd store again. He gave us the new laptop..i checked the SN and now im sure it matches the SN in the box. We were able to check everything, USB slots, CD drive, RAM, HD, even the writer, i tried to burn one CD. Then i told them "ok, we'll accept the replacement". Then they told us, they will only replace the laptop, but not the battery. They tell us there's nothing wrong with the battery so why should they replace it? I just couldnt understand why would they replace the whole unit and not the battery. Then they tell us if there is something wrong with it, we can no longer ask for a replacement because the 7 days from date of purchase has lapsed already. Sigh! I am so tired at this point..(almost 10PM) got no more energy to argue with them. So we just kept the new laptop and went home. As of this writing, the new laptop is okay and functioning well. By the way, while i was testing the laptop, i asked the guy (the guy that they said is new employee) who sold the first laptop to us , "so how did u get the replacement unit?", he tells us "we got it from another store here" then i said, not from bedok?" he said "no." , then i said "so, is your store a new one?" then he tells me, "no, its been here for 10 years" then my next question was, "and how about u? how long have u been working with them?" then he answered, "two years"... 2 #$#$% years and they tell me he's a new employee??!! Then i told him, i need the box then he tells me, no there's no need for the box. Its really not needed if you ask for a replacement. Im sorry, they dont know what they're saying because they dont have the stock so they dont know what to tell you" WTF??? It was then that i've really realized that the excuses they gave me are all lies!
Whew!!...i still couldnt imagine myself going through all those arguments..its like im swimming with all my might to keep myself from drowning in indian ocean.
How do i end this? well...my friend is quite happy with the laptop now. I just hope we got a good quality this time. and i hope its really a genuine brand new unit. But i still think i should report this to CASE (thanks to Cyber Jin email, i've learned about CASE) to warn people. This is not to say not to buy from that store. I just want to warn people, esp. you guys to be very cautious, be very very cautious if ever you decide to buy something in Sim Lim (most esp Active Foto) . People could be very deceiving. In fairness, the store owner is easier to talk to, actually, he's nicer than his staffs..but then again, being nice is not enough. You should be honest too. And not wait for people to get mad before you do something about their complains.
Again, my apologies for this long email. Hope you tell your friends about this. As what they've always said, better be safe than sorry.
Last august 9, i accompanied my malaysian friend to buy a laptop in Sim Lim Square, at Active Foto & Electronics, the indians (i pressume they are indians from the way they look and speak) they are quite nice, very friendly and always has a smiling face to all their customers, and after too many deliberations, we were able to get a good deal, Toshiba Satellite L100, free RAM upgrade to 1Gb, free 1Gb thumbdrive, 1 optical mouse, and accdg to them, free OS and free bag (though im not sure if the bag and OS is really included in the package), all those for SGD1320. Compared to the other stores, i really thought we got a good deal. So we paid using NETS then they gave us the receipt. Due to time constraints, we were not able to check everything before we left the store.I just checked the system properties, RAM and HD...but the CD drive/writer and the USB slots were not checked. They assured us that if there is something wrong with the laptop, we can return it for replacement as long as its within 7 days from date of purchase. Then the guy who assisted us with the sale asked us, 'do u need the box?why dont u just put the laptop in the bag and just leave the box here?' Well...i thought, yeah, why bother with the box? i mean, if there is something wrong with the laptop, we can still ask for a replacement..with or without the box..so thats what we did, we left the box (one more thing we didnt do, we forgot to check the serial number of the laptop with the SN in the box, maybe because we trusted them too easily) and then we left the store. My friend was not able to test the laptop immediately because she's scheduled to go on a trip and when she got back 2 days ago, we tried to use the laptop. Everything was ok except for the CD drive...it could read DVD, but not a CD. We tried all types of CD, data CD, movie, music but nothing happened. I called up my two friends, who knows a lot about laptops and hardware but they also couldnt tell me whats the problem, though obviously, they tell me there's something wrong with the hardware. So they advised us to return the laptop and ask for a replacement. Thats what we did (on the 7th day after we bought the laptop) , we went back to the store and looked for the sales staff who sold the unit to us. He said that there's no problem that they can fix it right away because they have a 'Toshiba' expert, not wanting to start any argument, we just followed the 'expert' guy and he brought us to their other store. After checking and trying lots of CDs, he too couldnt find a way to fix it...then he told us that we should bring it to Toshiba Service Center. I told them "No, thats not what we have agreed, you told us that we can ask for a replacement if there is something wrong with the laptop" then after that, came 3 indians...all speaking in their @#$@#$% language...then the expert guy left, told us to wait, then after waiting for 10 minutes, another indian came, then tried to fix the laptop again. Then he gave up trying. I was getting too impatient so i asked them, i cant wait for too long for them to fix it..i just want it to be replaced. Then they tell me, '"We can fix it for you, but if i open and do something with the laptop, the warranty will be voided" Whoa!!! that really made me mad! I told them that is not what i want. Its not my fault that the laptop is not functioning properly, i paid the correct price, i deserve to get a good quality product.We did not buy a brand new laptop just to bring it to service center after a few days. Then when they saw me starting to lose my temper, they tried to come up with lame excuses. First, they asked me, if i brought the box with me, i said no, because i left it at their store, then the guy said then they wouldnt be able to replace the laptop without the box. I told them the box has nothing to do with the replacement. That they're using a very lame excuse. And i told him that when i left the box, the sales staff told me i could ask for a replacement knowing that the box is with them. And you know what his next excuse was? He tells me that the sales guy is new and that he doesnt know the policy. Well?? Thats not my problem anymore. I started to raise my voice. They're making me feel like they could get away with this. But of course i didnt let them. I told him i dont care if he's new i dont care if he doesnt know anything, he works for the store, he speaks in behalf of the store. So whatever he says, it becomes the responsibility of the store management. Then he tells me, they only replace laptops if there is something wrong with the software, definitely no replacement if its the hardware that has problems. This guy is really getting into my nerves!!! Then he tells me, we leave the laptop with them then they'll be the one to send it to toshiba service center. I told them "NO! i want a new laptop. i want a replacement or you refund the money back to me." Thats when the cashier started talking in their ^%%$#$%#$ language again, (how i wish SG would require the english language in the stores esp in Sim Lim) then, they had a small meeting. Then the guy told me, that they've decided to replace the laptop but they need to check their stock first and that we come back 2 days after..being so tired and mad and all, i told them "ok, but i want it to be written and signed by you and the manager assuring us that you'll replace the unit 2 days after"..and you know what he wrote "I am Rejas. I will call you tomorrow 17/08/06 and inform you about the stock and solution of it." I was not satisfied with what he wrote..it doesnt imply any assurance of a replacement, so i asked for the manager or the store owner. They told me the owner is not there. Then i asked the cashier to sign also so i have another witness. Then the bitchy girl wouldnt want to sign. She was so mad at me telling me that why would she sign? That its her right not to sign. I told her if they are doing nothing wrong, why should she be afraid of signing? Then she started speaking that #$%#%$$ language again!!! Sigh...it is then i decided that it is really useless to talk to these people,so we left the store and we went back to their first store that we went to...i saw a big frame inside the store with a picture of an indian guy together with the SG president..and its the same guy behind the counter...i pressumed he was the store owner...so i explained everything to him. Then he tells me, "ok come back here after 1 hour and we'll replace the laptop". I told them not to open the box not until i get back. I want to see the sealed box. and thats it! After 1 hour, we came back and still no laptop. Then one indian told us that the supplier is on its way, would be coming from Bedok. We've waited long enough (its almost 9PM by that time), so whats the diff if we wait some more. Then after 20 min, the store owner came back. He brought us to the 2nd store again. He gave us the new laptop..i checked the SN and now im sure it matches the SN in the box. We were able to check everything, USB slots, CD drive, RAM, HD, even the writer, i tried to burn one CD. Then i told them "ok, we'll accept the replacement". Then they told us, they will only replace the laptop, but not the battery. They tell us there's nothing wrong with the battery so why should they replace it? I just couldnt understand why would they replace the whole unit and not the battery. Then they tell us if there is something wrong with it, we can no longer ask for a replacement because the 7 days from date of purchase has lapsed already. Sigh! I am so tired at this point..(almost 10PM) got no more energy to argue with them. So we just kept the new laptop and went home. As of this writing, the new laptop is okay and functioning well. By the way, while i was testing the laptop, i asked the guy (the guy that they said is new employee) who sold the first laptop to us , "so how did u get the replacement unit?", he tells us "we got it from another store here" then i said, not from bedok?" he said "no." , then i said "so, is your store a new one?" then he tells me, "no, its been here for 10 years" then my next question was, "and how about u? how long have u been working with them?" then he answered, "two years"... 2 #$#$% years and they tell me he's a new employee??!! Then i told him, i need the box then he tells me, no there's no need for the box. Its really not needed if you ask for a replacement. Im sorry, they dont know what they're saying because they dont have the stock so they dont know what to tell you" WTF??? It was then that i've really realized that the excuses they gave me are all lies!
Whew!!...i still couldnt imagine myself going through all those arguments..its like im swimming with all my might to keep myself from drowning in indian ocean.
How do i end this? well...my friend is quite happy with the laptop now. I just hope we got a good quality this time. and i hope its really a genuine brand new unit. But i still think i should report this to CASE (thanks to Cyber Jin email, i've learned about CASE) to warn people. This is not to say not to buy from that store. I just want to warn people, esp. you guys to be very cautious, be very very cautious if ever you decide to buy something in Sim Lim (most esp Active Foto) . People could be very deceiving. In fairness, the store owner is easier to talk to, actually, he's nicer than his staffs..but then again, being nice is not enough. You should be honest too. And not wait for people to get mad before you do something about their complains.
Again, my apologies for this long email. Hope you tell your friends about this. As what they've always said, better be safe than sorry.
too glad to have survived the indian ocean,
rachel
1 comment:
Wahlao eh!! So long...My eyes skewered already!!! Muhahahaha!
Post a Comment